Seaman’s case raises all kinds of questions. He wants a refund of the $480 he had to pay for the apartment. “My host failed to provide a listed amenity,” he says. When he turned to Airbnb for help, he says the vacation rental platform also blew him off. He asked the host to fix the AC, but the host dismissed him. There was an air conditioning unit in the wall, but it didn’t work. wouldn’t offer a working AC?īut when he arrived on a blazing hot June day, his bedroom felt like the inside of an Istanbul steam bath. Nor did he bother to check if the apartment had air conditioning. this summer, he didn’t review Airbnb’s refund policy for guests. Before Dan Seaman moved into his rental apartment in Washington D.C.
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